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NYVO Investment Advisor

Investment Advisor Terms

Investor Charter for Investment Advisers

Effective Date: 10 April 2026

NYVO Technology Private Limited · SEBI Registered Investment Adviser (INA000022172) · BSE Membership No. 2469

A. Vision and Mission Statements

Vision: Invest with knowledge and safety.

Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. Business transacted by the Investment Adviser with respect to investors

  • To enter into an agreement with the client providing all details, including fee details, conflict-of-interest disclosure, and confidentiality of information.
  • To do a proper, unbiased risk profiling and suitability assessment of the client.
  • To conduct an audit annually.
  • To disclose the status of complaints on its website.
  • To disclose the name, type of registration, registration number, validity, complete address with telephone numbers, and the associated SEBI office details (head office, regional or local office) on its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official numbers, as applicable.
  • To maintain records of interactions with all clients, including prospective clients prior to onboarding, where any conversation related to advice has taken place.
  • To ensure that all advertisements adhere to the Advertisement Code for Investment Advisers.
  • Not to discriminate, in terms of services provided, among clients opting for the same or similar products or services.

C. Services provided to investors

Onboarding of clients: sharing of agreement copy and completing KYC of clients.

Disclosure to clients:

  • To provide full disclosure about its business, affiliations, and compensation in the agreement.
  • To not access client accounts or holdings for offering advice, without consent.
  • To disclose the risk profile to the client.
  • To disclose any conflict of interest of the investment-advisory activities with any other activities of the investment adviser.
  • To disclose the extent of use of artificial-intelligence tools in providing investment-advisory services.
  • To provide investment advice to the client based on the client’s risk profiling and suitability.
  • To treat all advisory clients with honesty and integrity.
  • To make adequate disclosure of all material facts – such as risks, obligations, and costs – relating to the products or securities advised.
  • To provide clear guidance and adequate caution notice when providing investment advice for dealing in complex and high-risk financial products or services.
  • To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of legal obligations or with the client’s specific consent.
  • To disclose the timelines for the various services provided to clients and ensure adherence to those timelines.

D. Grievance redressal mechanism and how to access it

Investors can lodge a complaint / grievance against the Investment Adviser in the following ways:

Mode of filing the complaint with the Investment Adviser:

In case of any grievance or complaint, an investor may approach the concerned Investment Adviser, who shall strive to redress the grievance immediately and in any case not later than 21 calendar days from the receipt of the grievance.

Grievance can be shared at hello@nyvo.in.

Other modes of filing the complaint on SCORES or with the Investment Adviser Administration and Supervisory Body (IAASB):

  • SCORES 2.0 – a web-based centralised grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner – at scores.sebi.gov.in.
    • First review is done by the designated body (IAASB).
    • Second review is done by SEBI.
  • By email to the designated email ID of IAASB.

If the investor is not satisfied with the resolution provided, the investor has the option to file the complaint or grievance on the Smart ODR platform for resolution through online conciliation or arbitration at smartodr.in.

For physical complaints, investors may write to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051

E. Rights of investors

  • Right to privacy and confidentiality.
  • Right to transparent practices.
  • Right to fair and equitable treatment.
  • Right to adequate information.
  • Right to initial and continuing disclosure.
  • Right to receive information about all statutory and regulatory disclosures.
  • Right to fair and true advertisement.
  • Right to awareness about service parameters and turnaround times.
  • Right to be informed of the timelines for each service.
  • Right to be heard and to satisfactory grievance redressal.
  • Right to timely redressal.
  • Right to suitability of the financial products.
  • Right to exit from a financial product or service in accordance with the terms of the agreement with the investment adviser.
  • Right to receive clear guidance and a caution notice when dealing in complex and high-risk financial products and services.
  • Right to digital accessibility – right to access the Investment Adviser’s website and mobile application in a manner consistent with WCAG 2.1 (AA), GIGW, and IS 17802 standards, including alternative modes for digital KYC where applicable. (See NYVO Investment Advisor’s Digital Accessibility Statement.)
  • Additional rights for vulnerable consumers.
  • Right to access services in a suitable manner even if differently abled.
  • Right to provide feedback on the financial products and services used.
  • Right against coercive, unfair, and one-sided clauses in financial agreements.

F. Expectations from investors (Responsibilities of investors)

Do’s

  • Always deal with SEBI-registered Investment Advisers.
  • Ensure that the Investment Adviser has a valid registration certificate.
  • Check the SEBI registration number. The list of all SEBI-registered Investment Advisers is available on the SEBI website.
  • Pay only advisory fees to your Investment Adviser, through banking channels only, and maintain duly signed receipts mentioning the details of payments. You may make payment through the Centralised Fee Collection Mechanism (CeFCoM) of IAASB if your Investment Adviser has opted for it.
  • Always ask for risk profiling before accepting investment advice. Insist that the Investment Adviser provides advice strictly on the basis of your risk profiling, taking available investment alternatives into account.
  • Ask all relevant questions and clear your doubts before acting on advice.
  • Assess the risk-return profile of the investment, as well as liquidity and safety, before investing.
  • Get the terms and conditions to client in writing. Read these carefully, particularly regarding advisory fees, advisory plans, and category of recommendations.
  • Be vigilant in your transactions.
  • Approach the appropriate authorities for redressal of doubts or grievances.
  • Inform SEBI about Investment Advisers offering assured or guaranteed returns.
  • Always be aware that you have the right to exit the service of an Investment Adviser.
  • Always be aware that you have the right to seek clarifications and clear guidance on advice.
  • Always be aware that you have the right to provide feedback to the Investment Adviser in respect of services received.
  • Always be aware that you will not be bound by any clause prescribed by the Investment Adviser that contravenes any regulatory provisions.

Don’ts

  • Don’t fall for stock tips offered under the pretext of investment advice.
  • Do not provide funds for investment to the Investment Adviser.
  • Don’t fall for promises of indicative, exorbitant, or assured returns by Investment Advisers. Don’t let greed overcome rational investment decisions.
  • Don’t fall prey to luring advertisements or market rumours.
  • Avoid doing transactions only on the basis of phone calls or messages from any Investment Adviser or its representatives.
  • Don’t take decisions just because of repeated messages and calls by Investment Advisers.
  • Do not fall prey to limited-period discounts or other incentives, gifts, etc. offered by Investment Advisers.
  • Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
  • Do not share login credentials or passwords of your trading, demat, or bank accounts with the Investment Adviser.
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