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NYVO Investment Advisors

Grievance Redressal Policy

We welcome your feedback; it helps us improve our products and services for our clients. If you are dissatisfied with any aspect of our products or services and wish to make a complaint, please follow the below procedure for raising a complaint.

You can submit your grievance/complaints at hello@nyvo.in or kshitij@nyvo.in.

To help us investigate and resolve your complaint as quickly as possible, please provide the following information:

  • Your name and address
  • Account details
  • A clear description of your concern or complaint
  • Details of what you would like us to do to resolve the complaint
  • Copies of any relevant documents / information
  • A telephone number where we can contact you
  • Any times you would prefer us to contact you

Monthly investor complaints disclosure

As mandated by SEBI Circular SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/80 dated 02-Jun-2025, we publish a monthly summary of investor complaints. Refreshed by the 7th of every succeeding month.

Grievance Redressal / Escalation Matrix

Customer Care

Customer Care

Address
Classic Converge, Building No.148, Ground floor, Sector 05, HSR Layout, Bengaluru, Karnataka, 560034, India
Working Hours
10 a.m. – 6 p.m., Mon–Fri

Compliance Officer

Shubha Mehta

Address
Same as above
Working Hours
10 a.m. – 6 p.m., Mon–Fri

Principal Officer

Kshitij Jain

Address
Same as above
Working Hours
10 a.m. – 6 p.m., Mon–Fri

Director

Harsh Soni

Address
Same as above
Working Hours
10 a.m. – 6 p.m., Mon–Fri

We aim to resolve all grievances within 21 working days from the date of receipt. If your grievance is not resolved within this timeframe, or if you are not satisfied with the response of the investment adviser, you can escalate it to SEBI's SCORES platform.

Lodge your grievance on SEBI SCORES at scores.sebi.gov.in or write to any of the offices of SEBI.

In the unlikely event that your issue remains unresolved, you can also opt for online resolution of the dispute on the SMART ODR Portal at smartodr.in.

For the relevant regulatory background, see the BSE notice on Investor Grievance Redressal Mechanism.

Warning: Investment in Securities Market are subject to market risks. Read all related documents carefully before investing.

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